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Phone delivery

Shannon055
Explorer

Hey I ordered a phone on the 3rd and it’s still not here yet just wondering when it’s gonna e delivered as I’ve had no other email about my delivery or anything 


 

3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Shannon055 ,

Welcome to the community,

You will receive notification from DPD the day before delivery and another one on the day of delivery with a one hour window with a PIN number, please make sure you have the DPD app so as to be able to show the driver your PIN number in order to receive the device.

As it was the weekend, there are no deliveries over the weekend, so should receive it soon.

What device, colour and storage size did you order? One of the moderators may be able to check stock, but as there is no account access here, they cannot check your account, but can let you know if there will be able to let you know of a possible delay.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
I phone 17 pro max in silver I think it was a 125G
Katie_J
EE Community Support Team

Good morning @Shannon055

I am unable to see the iPhone 17 Pro Max in Silver 125GB as being available. 

I would recommend giving us a call so our customer care team can look further into this for you. 

Thanks, 

Katie