Paid upfront but no or

[Aayusha]

I applied for a pay monthly contract today and paid the upfront cost for the phone of £30 and the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when?

[Rach_H]

Hi @Aayusha,

Welcome to the Community!

Your payment can take 7-10 days to be refunded to your bank.

Rach