Paid for a package and not recieved confirmation

[lrg1]

I have paid for a package and the money has been taken out of my bank however i didn’t receive confirmation email, i refreshed the page and it took me back too ‘pay now’ when i have already paid?

[XRaySpeX]

Has it actually been debited from your bank a/c or is it just marked "Pending"? If it's "Pending" EE haven't yet taken it.

[Leanne_T]

Hi there @lrg1

Thanks for coming here 🙂

Have you placed an order or made a payment to your account? 

Speak soon 🙂

Leanne.

[lrg1]

I have purchased an iphone 12 contract deal on the website but never got a confirmation receipt my order has been placed. But the money has been deducted from my bank. 

Thank you for your reply

[Leanne_T]

Hi @lrg1

When did you place the order? 

Which iPhone 12 model size and colour have you ordered? 

Leanne 🙂

[lrg1]

I placed the order last night around 11.30pm,

I phone 12

12.0mp 

6.1” 

in the colour black.

Not sure if this is the model/size just it is just in the description.

Thanks

[lrg1]

It is a 5G connectivity and 64GB capacity.

[Leanne_T]

Thanks @lrg1

This is showing in stock and once the order has been processed and dispatched DPD will be in touch with tracking details for the delivery. 

If you would like to check the order please give us a call on 0800 956 6000. 

Thanks 🙂

Leanne.