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PAYG Sim card deliver

juliagpha
Visitor

‎26-09-2022 07:30 PM

I have ordered two PAYG sim cards on the 21st Sep. Unable to track it, following text on your site.

How do I find out where they are please? I need them as soon as possible please. No text has been received.

Thanks

At this time, we can only provide tracking for orders that include a pay monthly device. 

If you've ordered a pay as you go phone or device, or an EE SIM, your order should arrive within 48 hours. Keep an eye out for text or email updates from us.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-09-2022 07:42 PM

There's no tracking on PAYG SIMs. They are sent by 2nd Class post.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎27-09-2022 08:19 AM

They should arrive today or tomorrow, @juliagpha.

If they don't, it may be worth speaking to our Mobile Care team for replacements.

Chris

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