Orders and processing

KS72 · ‎03-05-2023

Hi I ordered a phone on Monday the 1st and got an email to say the order is being processed with an order number. And I still haven’t heard anything else?
it did say order before midnight for next day delivery but haven’t heard anything yet?

any advise on what I should expect? Or when I should expect delivery and if it’s gone through?

Katie_B · ‎03-05-2023

Hello @KS72.

Welcome to the community.

What phone did you order?

Please could you also confirm the colour and memory size so I can take a look at our delivery guidance for you.

Katie

Northerner · ‎03-05-2023

Hi @KS72

Have you checked EE order tracking?

https://ee.co.uk/help/orders/track-mobile-order

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

KS72 · ‎03-05-2023

Hi Katie,

the iPhone 14 plus in lilic and 256gb

thank you

Katie_B · ‎03-05-2023

Thanks for confirming @KS72.

I have checked and this phone is showing as in stock and to expect despatch within one day.

Please give us a call so our customer care team can chase your order.

Katie 🙂