Orders and processing

KS72 · ‎03-05-2023

Hi I ordered a phone on Monday the 1st and got an email to say the order is being processed with an order number. And I still haven’t heard anything else?
it did say order before midnight for next day delivery but haven’t heard anything yet?

any advise on what I should expect? Or when I should expect delivery and if it’s gone through?

Katie_B · ‎03-05-2023

Hello @KS72.

Welcome to the community.

What phone did you order?

Please could you also confirm the colour and memory size so I can take a look at our delivery guidance for you.

Katie

Northerner · ‎03-05-2023

Hi @KS72

Have you checked EE order tracking?

https://ee.co.uk/help/orders/track-mobile-order

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

KS72 · ‎03-05-2023

Hi Katie,

the iPhone 14 plus in lilic and 256gb

thank you

Katie_B · ‎03-05-2023

Thanks for confirming @KS72.

I have checked and this phone is showing as in stock and to expect despatch within one day.

Please give us a call so our customer care team can chase your order.

Katie 🙂