Ordered new phone

[Emmchu]

Hi EE. I've ordered a new contract a few days ago, I saw that most deliveries should take two days, it's been over that but I've received no communication and I'm a bit worried it hasn't gone through and when I'm supposed to expect it please 

It was a black Samsung galaxy s22 ultra. 

Thanks!

[Chris_B]

@Emmchu  have you received any confirmation of your order ?  Have you checked your spam folder ?  You might need to call customer services to double check the order went through. 

[Emmchu]

Hi Chris 

Yeah I got the confirmation email when I ordered it but nothing since. I wasn't sure if it was normal to just hear nothing when they suggest they would deliver within 2 days 

Do you know if they text on the day to say they are delivering or if there is a bit more warning? 

[Leanne_T]

Hi @Emmchu

DPD will send you a text the day before with tracking details. 

Have you downloaded the DPD app and used the email address registered with us and the postcode, to see if they have any deliveries scheduled? 

Leanne 🙂

[Emmchu]

Yeah I've downloaded and had a look, nothing on there sadly. There wasn't a
mention that the phone wasn't in stock or anything

[Leanne_T]

Hi @Emmchu

Thanks for checking this for me. 

Which model size Samsung Galaxy S22 Ultra in black did you order? 

Leanne 🙂

[Emmchu]

Hi Leanne

It is the 128gb in black

Thanks

[Chris_B]

@Emmchu  That device is currently showing as in stock but I would give customer services a call to inquire about why it’s not been dispatched yet. 

[Leanne_T]

Hi @Emmchu

Please follow @Chris_B's advice and give us a call, the team can check the order for you and give you an update. 

Leanne.