Ordered a new phone, no email

Kells_428
Visitor

‎27-05-2022 02:50 PM

Just ordered a new phone and the upfront cost has been taken out of my account. Ive had no order confirmation come through my email and my account is still saying it's deactivated from my last contract... Any advice as to what is happening?? 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎27-05-2022 03:07 PM

Hi @Kells_428 

 

When your order is due to be delivered then your receive an email and text from DPD. 

 

Check your spam and junk email for emails. 

 

If you need more specific information then you'll need to call EE CS on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.