Ordered a new Apple Watch but it wasn’t delivered

[M1de23]

I got a notification from the DPD app that the driver couldn’t find my address and that the order was on its way back to EE. How do I rearrange the redelivery?

[Leanne_T]

Hi there @M1de23

Thanks for coming here. 

Once the Watch has been returned and processed this will be removed from your My EE account, and you can order another watch online, over the phone or in the store. 

Leanne 🙂

[M1de23]

Hi Leanne,

Thank you for the quick response, will there be any charges to that last order?

[Leanne_T]

Hi @M1de23 

Once the order has been cancelled, any plan charge would be refunded. 

Leanne.

[M1de23]

The order seems to have disappeared from the tracking section. But it looks like the plan has started being counted on my account and the upgrade option has also disappeared.

[Leanne_T]

Hi @M1de23

If you give us a call on 150, the team can check this for you 🙂

Leanne.

[M1de23]

Thank you, Leanne.

[Leanne_T]

No problem @M1de23

Leanne.