Ordered Sim, money out of the bank, not showing in my account, no sim 3 days on!

[SymonEE]

Hi,

I ordered a SIM on Tuesday, paid for it, it's out of my bank, and no sign of it after 3 days. Also, no sign of my order in my EE account. So no evidence of purchase other than email...which shows no receipt of price paid.

Not a good start. All other providers get a sim to you next day or day after. Should the order at least not show in my account?

Thanks

[SymonEE]

It turned up this morning. Not 48 hours on the marketing...but 120.

Anyways...I linked it to my account and I see it: Your Pack: £10 Subscription Pack.

Cool...but the £10 worth of data, mins, and texts are nowhere in sight and my balances are zero. No minutes or texts, but an odd data allowance.

I'm meant to have: 8GB Data - 500 Minutes - Unlimited Texts
I actually have:        24GB Data - Zero Minutes - No Texts

It's a brand new order, direct from EE...**so am I missing something?** The card with the sim doesn't explain this. It tells me to follow instructions that never happened. So I linked it myself. 

It's as if rather than giving me the £10 pack...it dumped 24gb of data on me! 

[SymonEE]

It's telling me what I should have (paid for). But showing me I have this:

[XRaySpeX]

Regarding your query in your OP no orders are recorded in PAYG a/c's. In fact they don't even know your mobile no. until you add it yourself.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[SymonEE]

It's says current balance is £0.00. I know this. But it should be a full £10 subscription. Searching around it seems this is a massively common topic. Maybe something simple is lost in translation. 

BTW: The page before those images now says my data is also zero. The 24gb is 2 x 12Gb boosters that apparently end tonight. 

FULL MESSAGE:

Your current balance as of today 21:01 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[SymonEE]

Actually, one of the leaflets says "your £10 top up will be added within 2 days". Looks like more waiting. Will be around a week.

I really hope this is not a sign of how slow EE are, and just the beginning process. 

Thanks for everyone's time.