Ordered Samsung S26 Ultra got something went wrong message - money deducted

rpraharaj · ‎06-03-2026

Hi, I just ordered Samsung S26 Ultra after payment I got a meesage as 'something went wrong' - I see that money has already been deducted form my account and I see no order has been created for this. I am not sure what to do now? Can someone help?

Northerner · ‎06-03-2026

Hi @rpraharaj

Best calling EE CS on 150 and asking for clarification.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-03-2026

Hi @rpraharaj

Best calling EE CS on 150 and asking for clarification.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thorpey26 · ‎06-03-2026

I am having the same issue did you get it sorted?

Ritu_D · ‎06-03-2026

Hi @Thorpey26

Welcome to the community.

If you have received a message advising 'something has gone wrong' I would recommend following the same advise Northerner has mentioned above and Contact our guides, they will be able to look into your order for you.

Thanks

Ritu