@Andrae1 Have you received a confirmation of order ? Check your spam folder in case it went there.
Just to add an order confirmation is not a guarantee of being accepted it’s just a confirmation of your order being received, you’ll be sent an email if your order is declined and a refund will be made within 7-10 days.
Or alternatively you need to call customer support.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
