Order

[Megan182]

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I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take? 

[Northerner]

Hi @Megan182 

Depends on stock but keep checking EE order tracking:

https://ee.co.uk/help/orders

Alternatively call EE CS on 150. 

Thanks 

[Michael_D]

Hi @Megan182 

Which model of phone, including colour and storage size, did you order?

I can have a look at the current stock levels to see if there are any delays, and if there are, when the approximate dispatch would be expected.

Michael

[Megan182]

Hi Michael 

it is the iPhone 16 plus in pink 128GB. It was ordered into Rushmere craigavon store. Thank you so much for your help! 

[Michael_D]

That one is in stock if ordered over the phone or online, but we don't have details on store orders. @Megan182 

Have you received an order number from the store? (Please don't post the number here)

Michael

[Megan182]

Hey Michael 

yes I received an order number from EE but nothing from DPD. 

[Michael_D]

You'd not get anything from DPD until they have the phone @Megan182, but are you able to use the order number to check the order on the order tracker?

Michael

[Megan182]

I have tracked it and it’s still saying dispatched on the 8th but nothing further update. When I rang yesterday they told me that DPD haven’t received it and then I was confused because it was ordered to the store. 

[Michael_D]

It would still be delivered by DPD if it was going to the store @Megan182. 

If you still haven't heard anything tomorrow, I'd recommend giving us another call so they can check the order again and see if it is with DPD yet.

Michael

[Megan182]

Thank you so much for your help Michael! I rang today and they have said it seems it’s got lost in transit. My only worry is my 14 days will probably be up before they investigate it and I receive it and also I’m paying for a phone I haven’t received. Does it normally take long when this happens?