Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order

Deco04
Explorer

‎05-12-2022 08:22 AM

Hi I’ve ordered and it’s not went any further but taking £30 from my account do you get this back 

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎05-12-2022 10:39 AM

Hi @Deco04.

What did you order?

Did you get a confirmation email?

Jon

0 Helpful
Deco04
Explorer
In response to Jon_K

‎05-12-2022 10:42 AM

Hi it was a Samsung, I got email with order number and they have taken £30
upfront payment
0 Helpful
Jon_K
Former EE Employee
In response to Deco04

‎05-12-2022 12:34 PM

If you got an email with an order number, this means your order has gone through, @Deco04.

Are you able to track it online?

Jon

0 Helpful
Deco04
Explorer
In response to Jon_K

‎05-12-2022 12:57 PM

Nope it says I need to get in contact but don’t have working phone to
contact will I get a refund
0 Helpful
Jon_K
Former EE Employee
In response to Deco04

‎05-12-2022 01:38 PM

Thanks @Deco04.

Are you able to borrow a phone to give us a call?

It sounds like our Customer Care team need to speak with you regarding your order.

Jon

0 Helpful