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Order

astar400
Investigator
Investigator

‎23-05-2022 01:45 PM

I ordered an iPhone 13 yesterday and I have received an email confirmation. However, the order tracking isn't showing my orders status.

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎23-05-2022 01:59 PM

@astar400  Have you received a tracking number this isn’t the number that starts with an XKO or an XKN as this is an order number not a tracking number. 

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astar400
Investigator
Investigator
In response to Chris_B

‎23-05-2022 02:04 PM

I have only received an order number so far, I placed the order yesterday at 8.37pm

0 Helpful
Leanne_T
EE Community Support Team
In response to astar400

‎23-05-2022 02:33 PM

Hi there @astar400

 

Thanks for coming here.

 

Which model iPhone 13, including size and colour did you order? 

 

Have you downloaded the DPD app and entered the email/mobile number you used for updates, to see if they have any deliveries scheduled?

 

Thanks 🙂

 

Leanne. 

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astar400
Investigator
Investigator
In response to Leanne_T

‎23-05-2022 02:44 PM

Hi leanne, I've ordered the standard iPhone 13 128gb in product red. I've checked the app and no upcoming deliveries from dpd

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Leanne_T
EE Community Support Team
In response to astar400

‎23-05-2022 03:09 PM

Thanks @astar400

 

This is showing usually dispatched in one day. 

 

If you would like an update please get in touch with our customer care team they can check the order for you. 

 

Thanks 🙂

 

Leanne. 

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