Order

[Joellie12]

Hi I placed an order yesterday for an additional line I received an email saying that my order Was on its way but the order doesn’t work to track it and I haven’t received any other email since that one 

[Joellie12]

Hi I placed an order yesterday for an additional line I received an email saying that my order Was on its way but the order doesn’t work to track it and I haven’t received any other email since that one how do I know if my order has been successful 

[Leanne_T]

Hi @Joellie12

Which phone, including size and colour did you order? 

Has the new contract and number been added to your My EE account? 

Leanne.

[Joellie12]

Hi yes the phone number has been added onto my account it’s the iPhone 12 and it’s purple 

[Joellie12]

Yeah and I have just checked the date of the contact started has come up now and the date it ends too 

[Leanne_T]

Thanks @Joellie12

Have you downloaded the DPD app using the email and postcode to check for any deliveries? 

Leanne

[Joellie12]

Oh no I’ve not done that 

[Leanne_T]

Can you try this and see if DPD have the device, and have a delivery scheduled for you @Joellie12

Leanne.

[Joellie12]

Hi yes I’ve done that now and yes it’s on its way thanks for that 

[Leanne_T]

Thanks for the update @Joellie12

Leanne.