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Upfront for uprgrade

Bl3ssing_M
Contributor
Contributor

‎10-09-2022 11:34 PM

Hello,

Hope someone could help me. So I pre ordered a iphone 14 pro max. But I am due for upgrade anyway. So I have paid an upfront. Isn’t it if you do an upgrade you don’t pay any upfront? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2022 11:40 PM

@Bl3ssing_M : Not at all! Any upfront payment is part of the price of the phone & has nowt to do with upgrading.

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎11-09-2022 07:37 AM

@Bl3ssing_M   If your due an upgrade it means that upgrade will not cost you anything to terminate your old contract. Any upfront costs have to be paid they there as they help to purchase the cost of the device as the tariff on its own doesn’t cover the whole cost of the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Shaz79
Established Contributor
Established Contributor

‎11-09-2022 02:23 PM

@Bl3ssing_M No this is not how it works unfortunately, a upfront payment is part of the price of the phone that you are after. 

Shaz
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