Hi, I ordered a pay monthly phone last week and I have been given the tracking number (which I've read means it's been despatched). However, the status of my order has remained the same for 4 days. If it has been despatched - why do I not have contact from the courier? This is all very frustrating and the online help just sends me in a loop back to the 'track my order' section. I work full time and need to make sure someone is home to receive it. I don't think it's a great ask? Other companies are really good at letting you know the status of your order, who the courier is etc......
