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Order tracking

Sophie204
Investigator
Investigator

‎22-10-2023 12:28 PM

I've received an email with a oder number but it won't work when I'm trying to track my order. I've received nothing from DPD to say when my new device will be delivered 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-10-2023 01:43 PM

@Sophie204  You only have an order number and until a device is allocated to you you don’t have anything to track,  once a device is allocated to you you’ll then receive a tracking number.  What device did you order ? Colour and storage size ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Sophie204
Investigator
Investigator
In response to Chris_B

‎22-10-2023 03:43 PM

I've ordered a galaxy Z flip 5 in lavender, 256GB. 

0 Helpful
Katie_B
EE Community Support Team
In response to Sophie204

‎23-10-2023 08:11 AM

Thanks for confirming @Sophie204. 

I have checked and this device is showing as in stock.

When did you place your order?

Katie

0 Helpful