Order tracking is down

[Gaz-1]

I just tried to track an order but it seems order tracking is down. Anyone having that issue?

[Rach_H]

Hi @Gaz-1,

Thanks for coming to the Community!

I'm sorry to hear you're having trouble tracking your order. Could you let me know what you've ordered, including memory size and colour, and I can take a look into the delivery timescales?

Rach

[Jordan_96]

Ordered the IPhone 18 Pro Burgundy 256GB  on 14/10. Just wondering on estimated times 

[Rach_H · Accepted solution]

We would expect this to be shipped within 1-3 days, so we would expect this to be with you by now @Jordan_96. If you've not heard anything then I'd recommend reaching out to our team, so they can take a look into what is happening.

Rach

[Essexholly83]

Same as mine put all my details in and doesn’t show anything of any order I have placed ???

[Katie_J]

Hi @Essexholly83. 

Welcome back to the community. 

I'm sorry to hear you are unable to track your order. 

What phone did you order?

Speak soon, 

Katie