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Order status

Ginge07
Explorer

‎16-12-2022 03:19 PM - last edited on ‎16-12-2022 03:42 PM by EE Community Moderator

Order upgrade phone/plan on the 14th Dec, received confirmation via email and on the EE app as I can see new billing price. Got text asking to rate delivery by DPD but never actually got delivery. When I input order details to track, comes back with an error. how do I get this resolved to see where my device is that I'm paying for??

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎16-12-2022 03:48 PM

Good afternoon @Ginge07. 

Thanks for ordering with us. 

When did the app update with your new price plan?

Katie.

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Ginge07
Explorer
In response to Katie_B

‎16-12-2022 04:04 PM

Notice it had update today when I recieved notification of statement ready. May have been yesterday but noticed it in the app today.

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Katie_B
EE Community Support Team
In response to Ginge07

‎16-12-2022 04:18 PM

Thanks for confirming @Ginge07. 

I'd recommend giving us a call on 150 so our customer care team can chase this for you. 

Katie 🙂

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