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Order status

Melt1970
Investigator
Investigator

‎16-01-2026 09:35 AM

Morning,

Did and upgrade and got the order details through from EE.

 

On Tuesday DPD attempted to deliver it , but , I was not in with the PIN to take delivery. DPD guy said he would come back the next day. He hasnt come back yet , it's now Friday. No emails/cards left by DPD with tracking details.

 

Checking the EE order status it says it awaiting dispatch and no corresponding dates. So I have no idea when it will be delivered or how to track it and rearrange if needed.

 

What do I do?

 

Many thanks

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎16-01-2026 09:49 AM

Hi @Melt1970 

Download the DPD app and it should give you the pin. 

The app will tell you the status as well. 

Alternatively speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Sophie_Bynam
Valued Contributor
Valued Contributor

‎16-01-2026 09:51 AM

Hey what date did you order? I ordered on 7th Jan and I’m still waiting, have had nothing from DPD. Tracking on EE is still saying awaiting dispatch 

0 Helpful
Melt1970
Investigator
Investigator
In response to Sophie_Bynam

‎16-01-2026 10:20 AM

Ordered on 11th Jan , so was surprised the delivery came so quickly

0 Helpful
Sophie_Bynam
Valued Contributor
Valued Contributor
In response to Melt1970

‎16-01-2026 10:24 AM

Wow you’re one of the lucky ones haha! What phone did you order? I ordered 17 pro max 256gb, so I’m wondering if there is actually a back log.

0 Helpful
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