Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order payment issue

Sameehep
Visitor

‎13-11-2022 10:29 AM - edited ‎13-11-2022 10:30 AM

I have just tried to arrange an upgrade through the website. I’ve gone all the way through sending the upfront payment, it’s showing as pending on my banking app, but the EE website seemed to time out or something just after and the phone I ordered isn’t showing on MyEE. Can I check that the order has actually gone through? I’ve had no confirmation email.

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎13-11-2022 11:17 AM

Hello @Sameehep ,

Welcome to the community,

This is not customer service and there is no account access, you would have to ring customer service, they can check this out for you.

Have you checked your junk/spam email folder?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Elmyr
Visitor

‎30-11-2022 10:09 PM

mine has just done the same how did you sort it

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Elmyr

‎01-12-2022 07:43 AM

Hi @Elmyr,

Welcome to the EE Community. 🙂

Our upgrade team will be happy to check the status of your order if you get in touch.

Thanks

James