Order not showing or

[TayBay2007]

Hi I recently made a order and I got a order number but it's not showing in my orders, how long does it take to show in the app, payment has been taken also 

[Michael_D]

Hi @TayBay2007 

Welcome to the community.

The order may not show in the app until it is ready to be dispatched.

I'll see if I can get an idea on dispatch time for you though.

What have you ordered? 

If it is was a phone, what model, colour and storage size was it?

When did you place the order?

Michael

[TayBay2007]

PACKAGE 1 OF 1

Samsung Galaxy Z Fold6 5G 1TB Navy - good as new I ordered early this morning

[Michael_D · Accepted solution]

Thanks @TayBay2007 

If it was only ordered this morning, it won't show just yet, as the order won't have been processed.

When it is on the way, you'll get a text or email from DPD, or a notification in the DPD app if you have that, to let you know when it will be delivered.

Michael

[TayBay2007]

I still have not received an update and it's been 2 days, how do I check what's happening with my order

[Ritu_D]

Hi @TayBay2007 

I'm sorry to hear you have not received any updates yet.

You can use your order reference number to Track your Order. 

Thanks 

Ritu