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Order not been dispatched

Katelock191
Explorer

‎23-10-2025 05:50 PM

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ? 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎23-10-2025 05:54 PM

Hi @Katelock191 

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katelock191
Explorer
In response to Northerner

‎23-10-2025 05:54 PM

Hi yes I have done this and no updates since Saturday 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎23-10-2025 05:58 PM

Hi @Katelock191 

Then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎23-10-2025 06:07 PM

@Katelock191  What phone ? Model ? Spec ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful