Order not been dispatched

Katelock191 · ‎23-10-2025

Hello, I ordered a phone on Saturday it’s now Thursday and still nothing .. I expected it to be on its way by now ?

Northerner · ‎23-10-2025

Then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-10-2025

Hi @Katelock191

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katelock191 · ‎23-10-2025

Hi yes I have done this and no updates since Saturday

Northerner · ‎23-10-2025

Hi @Katelock191

Then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎23-10-2025

@Katelock191 What phone ? Model ? Spec ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Amy343 · ‎28-01-2026

Hello - having the same issue. Has yours now been dispatched? Have tried calling 150 and couldn’t find any option regarding speaking to someone about orders. Thanks!

Ali_A · ‎28-01-2026

Hi @Amy343

As you're seeing a Tracking error error your order may not have been completed. Please give our Customer Service team a call and select the option for general queries or billing, where a guide can check with the Digital Sales team if your order went through correctly.

If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.

Ali