Trying to upgrade my mobile and it's proving to be a complete nightmare.
I already know exactly what device I want and what plan I want and was intending to pay for the device in full upfront. You can't do that online (why not is anyone's guess) so ended up on chat to an agent yesterday who said that I still couldn't pay for the device in full up front and was insistent on offering me a deal for a different phone (128gb instead of 256gb) and a different plan. I said no and that I'd do it online or in store next day. This afternoon I tried placing the order online with the maximum upfront payment possible for the device. That didn't work either and I had to call to "provide further details" after making a £437 payment (pending transaction in my account). After a very long time waiting for the call to go through and a lengthy phone call, I was told that the upfront payment was to be £450. On trying to make the payment, my card was blocked by the bank so I had to abandon the EE call to call my bank's fraud team. I was given an email to contact to request a callback from the EE agent. I've replied to this twice but no callback has been received. Meanwhile the contract has been signed and the £437 is sat in my pending transactions. What would you like me to do as at this point I'm inclined to cancel everything, dispute the £437, and switch to another provider?
