Order issues

[Lavenderhaze]

I've gone through 2 orders now for a monthly contract and received an email bith times with the order number and both times it hasn't worked. 

The person I spoke to via chat said it never worked the first time, yet the £30 upfront payment was taken. 

It's now been taken a second time and I can't even track anything!!! 

Getting extremely annoyed because that's £60 taken and I've got no where. 

Can someone please help. 

Many thanks 

[Schockwave]

Hello @Lavenderhaze ,

Welcome to the community,

Have you checked that the payment is pending on your bank account?

Have you checked your junk/spam folder to see if anything from EE is there?

Was the order XKO ?

[Lavenderhaze]

Payment was taken both times. 

Number started with xko. 

No other emails at all. 

[Linzi_H · Accepted solution]

Hi @Lavenderhaze 

If the payments have cleared successfully, and you still have no further updates about your order, I'd suggest calling our team directly so they can check what's happened.

Linzi