Order delayed

[Selwyn97]

Hi, I ordered a PS5 Slim Disc Edition on 20th October, and the delivery status initially showed dispatch within 2–3 days. Yesterday, this changed to dispatch in 1 day, so I was expecting it to be dispatched today. However, when I checked this morning, the status had changed to “Order delayed” and now says I’ll receive an email once it has been dispatched.

Could someone from EE please clarify what has caused the delay and when I can realistically expect my order to be dispatched? It’s frustrating to see the estimated dispatch date getting closer, only for the status to change without any explanation. Any update would be appreciated.

Thanks. John

[Katie_J]

Good morning @Selwyn97. 

I'm sorry to hear your order has been delayed.

Did you purchase this alone or as a bundle?

Katie

[Selwyn97]

Hi,

It was just a PS5 with GTA6 loose for delivery when available

Thanks

[Katie_J]

Thanks for getting back to me @Selwyn97. 

If this was the bundle which you purchased, it shows it is currently on pre-order and will released November 19th. 

Katie

[Selwyn97]

Yes, for the game that is fine but not the console. The shipping time for
the console was initially 2-3 days.
So now I’m asking how long has this been delayed for?

[Katie_J]

I can't see as to why your order is delayed for the PS5, the device is showing in stock. @Selwyn97. 

Please give us a call and our customer care team will be able to chase your order. 

Katie

[Selwyn97]

I've just got off the phone with your customer service team, and they've told me there is currently no stock available and they have no idea when it will be back in stock, as they're still waiting for a delivery from Sony.

Could you please clarify where you're seeing stock available and which PS5 model you're referring to? This is the PS5 Slim Disc Edition I ordered on 20 October, and it's now showing as out of stock on your website. 
ee.co.uk/products/sony-playstation-ps5-disc-e-chassis

I'm confused as to why my order is delayed if stock was supposedly available when I placed the order.

Could you please clarify the situation?

[Katie_J]

Hi @Selwyn97. 

Thanks for keeping us posted and for providing the link. 

I have checked again and can confirm the information provided by our customer care team is correct. 

It seems I have incorrectly searched on our system, I deeply apologise for any inconvenience this has caused. 

Katie

[natalie884]

Hi, 

I am having the same issue. 
can you confirm if it will be in stock in time for Xmas as if not i will cancel my order.

thanks

[EE_Customer187]

Same issue here. Console stated as in stock on the EE store, dispatched within 3 days, once exceeded it changed to 'delayed', now nothing and no updates for EE.

Might just cancel the order, see how long they take to refund what I paid upfront,  then buy one from Currys. 

Disappointing service.