Order cancelled

[Km12331]

My order was cancelled and I haven’t received my money back from the upfront payment 

[Ritu_D]

Hi @Steveg72 

Welcome to the community. 

Could i just check did you receive your order and then cancel it? 

Also what was it you had ordered? 

Thanks 

Ritu 

[Steveg72]

Hi , I ordered an iPhone 16 pay monthly and then about an hr later I received a text saying my order had been cancelled 

[Ritu_D]

Thanks for getting back to me so quickly @Steveg72 

Is the payment showing as pending with your bank? 

When a order is placed a payment request is sent to your bank, but the payment wont be taken until the order is processed. Your bank will set the payment aside "Pending" until we take it. 

If for any reason the order does not get processed the bank will release the "pending" payment back into your account. 

[Steveg72]

Hi , no the payment was taken through Apple Pay and went out of my account it shows £30 taken on my recent transactions

[Alex_H]

@Steveg72 If the payment has fully completed but the order has been cancelled, for Apple Pay the money should be back in your account between 1-4 days after the refund is processed. 

If you don't see the refund 1-4 days after the order cancellation I would recommend giving us a call and one of our agents can check the order and payment to help get it sorted.

Alex

[Salambinaliawal]

Tracking is not working

[Salambinaliawal]

But I don't received my money back from the upfront payment 

[Ritu_D]

Good morning @Salambinaliawal 

Welcome to the community. 

What did you order? I can imagine you are eager to receive your order. 
Are you seeing an error message when you try to Track your Order? 

Thanks 

Ritu 

[Chris_S]

Hi @Salambinaliawal 

If your order was cancelled, you'll receive your up front payment back in around 7-10 days.

How long ago was your order cancelled?

Chris S