Order being returned to ee

[Vnadipi]

Hi EE,

I have ordered two mobiles. one I ordered from store and another one I ordered from my mobile on 24 dec 2023. But my orders or return Back to  EE from DPD on delivery day. Please let me know How I can come to know that my orders returned to EE and let me know will I get same order if I reorder.

thanks,

vittal

[Christopher_G]

Hi @Vnadipi 

Has the delivery already been attempted? DPD will usually try to deliver a couple of times before returning the equipment to us.

Chris

[Vnadipi]

Thanks for quick response. Delivery not attempted.

[Christopher_G]

OK, thank you.

Could you explain your question another way please, @Vnadipi? I don't understand.

Chris

[Vnadipi]

I have ordered one broadband two mobiles. My delivery was 27 dec 2023. But my products was returned to ee on same day. I called to ee so they told me to do reorder.

[Christopher_G]

Did the delivery fail on 27th December, @Vnadipi or did you return them separately?

Once they're received back, they'll be scanned in and cancelled (or returned to their previous contract state, if they're upgrades). You'll then be able to re-order.

Chris

[Vnadipi]

Delivery failed. Please let me know how I can come to that products reached to Ee.

[Christopher_G]

Please allow 5 working days, if you haven't heard anything, give our Mobile Care team a call and they'll check for you, @Vnadipi 

Chris