07-06-2022 12:19 PM
If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:
You can find your order number in the confirmation email or text that was sent to you after you completed your order.
If you’re having problems with the order number, check you’re using the email address or phone number that you gave use when you placed the order.
If you still have problems, call us on 150 to confirm your order number is correct.
SIM orders will arrive within 3-5 working days.
For other orders, once we’ve received your items from the manufacturer we do our best to get them to you within 24 hours.
You’ll get a text from our delivery partner DPD the day before your order is scheduled to be delivered.
If you’ve chosen to have your order sent to an EE store the process is the same. You’ll need to bring a valid form of ID with you when you pick it up.
For a DPD home delivery you’ll need one of the following:
Photographic |
Passport |
International ID card |
To collect from an EE store you’ll need to bring:
The card you paid with |
The email confirmation of your order |
A valid form of ID (a passport or photo driving licence) |
If the order tracker doesn’t show a delivery date
Sometimes we can’t accurately predict the delivery date of your order. This can happen when your order is a new product or is in very high demand.
If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes.
You can use the DPD app to rearrange your delivery in advance if the proposed time isn’t convenient.
If you miss your delivery the DPD driver will leave a card so you can arrange another delivery.
If a family member at your address has a valid form of ID and the same surname as you, they’ll be able to sign for your order.
You can find more information about orders and delivery on our Help site.
26-12-2023 08:53 AM
Hi @Ella70
I am sorry to hear this has happened.
Did DPD confirm the email or mobile number the PIN had been sent to?
Is the device being returned to us?
Leanne.
26-12-2023 07:47 PM
hi
There was no option to send pin via email and the number it has been sent to is my old contact number despite me updating yourselves and DPD with alternative number and email
I'm not sure if it has been sent back to yourselves
27-12-2023 07:37 AM
Thanks for coming back to me @Ella70
If you give our mobile guides another call on 150, they can check the status of the order for you and help you with the delivery 🙂
Leanne.