Skip to main content
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Offered z8 series upgrade no fees. When i tried on line need to pay 500.00.

Kazzabluenose
Explorer

‎22-07-2026 06:16 PM - edited ‎22-07-2026 06:19 PM

Had a text to say upgrade z8 series no fees

.when I tried to do online told me 500 up front cost. So decided to call. The very unhelpful agent said, it was doing same for him. So I said could he sort it. He came back and said not eligible yet.

 

 

 

0 Kudos
11 REPLIES 11
Steven55
Established Contributor
Established Contributor
In response to Kazzabluenose

on ‎22-07-2026 08:37 PM

Ridiculous that EE want  £500 upfront plus my S25 ultra for Z fold 8 ultra.think it's time to leave EE and take my contracts elsewhere.so many cheaper deals out there.

0 Kudos
Chris_B
EE Community Star
EE Community Star
In response to Steven55

‎22-07-2026 08:46 PM - edited ‎22-07-2026 08:48 PM

@Steven55   I’m getting £0 upfront on all storage sizes.   Across all payment months,  12 to 48.  

you’ve not said what storage size or over how many months.  And you do have a credit limit that EE is prepared to give you.  The more you’re paying upfront the lower your limit is.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Kudos
Steven55
Established Contributor
Established Contributor
In response to Chris_B

on ‎22-07-2026 08:50 PM

How you getting £0 ?

0 Kudos
Steven55
Established Contributor
Established Contributor
In response to Chris_B

on ‎22-07-2026 09:06 PM

Just 256mb 24 mth contract £100 full works contract. It's on anytime upgrade.

0 Kudos
Steven55
Established Contributor
Established Contributor

on ‎22-07-2026 10:08 PM

There's an upgrade fee of £0.00 but the £500 is an upfront cost.example I'm upgrading from s25 ultra and the z8 fold ultra handset price is considerably more than the s25 hence the upfront fee.ive only got 8 months left on contract so thinking of buying  z8 handset @£68 pm x 24 and going sim o ly when contract runs expires. 

 

0 Kudos
Kazzabluenose
Explorer
In response to Steven55

on ‎23-07-2026 06:07 AM

Thanks for you reply. My contract runs out in a month. Thats is a crazy
price for up front
0 Kudos
Chris_B
EE Community Star
EE Community Star
In response to Steven55

on ‎23-07-2026 08:23 AM

@Steven55  I’ve been a customer since 2012 and never once had a late payment. My credit score across all credit agencies is perfect ie full scores.  Basically I’m in the top 1% of all credit agencies.  I believe the amount of credit EE will give me is probably the maximum they offer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
garybs29
Scholarly Contributor
Scholarly Contributor
In response to Steven55

on ‎23-07-2026 08:34 AM

@Steven55 wrote:

Just 256mb 24 mth contract £100 full works contract. It's on anytime upgrade.

So that'll be different from the flex pay credit agreement options on the website & one of those would take away the anytime upgrade too. It's different types of contracts basically

bristolian
EE Community Star
EE Community Star

on ‎23-07-2026 12:38 PM

A credit score is also individual to each specific lender. Each lender scores your credit history against their own criteria, the "credit score" that some of the CRAs can sell can be useful as an indicator but not much else.

Different lenders can view a small amount of late payments different ways.