ORDER

Katyhughes · ‎22-12-2025

I placed an order on the 20th. Have received no further email other than confirmation.
no dispatch etc, and order reference doesn’t work on any of the tracking.
I spoke to customer service on the 20th who said my order would be delivered on the 21st, but haven’t even had any further details and it’s obviously not been delivered.
can anyone help. Thanks!

Northerner · ‎22-12-2025

Hi @Katyhughes

If order tracking is not working then you'll need to speak to EE CS on 150.

There is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-12-2025

Hi @Katyhughes

If order tracking is not working then you'll need to speak to EE CS on 150.

There is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ali_A · ‎23-12-2025

Hi @Katyhughes

It's great Customer Service confirmed your order has been processed successfully.

If you can tell me the make/model/memory size and colour of the phone you ordered I can check the expected dispatch times for you.

Ali