Not recieved my order

Jacko86 · ‎05-10-2022

Hi I purchased a Samsung tab s8 5g on the 29th September but not heard anything since. Do you know if there's a backlog of orders or limited stock etc? Thanks

James_B · ‎05-10-2022

Hi @Jacko86,

Welcome to the EE Community. 🙂

That device is usually dispatched within seven days. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

View solution in original post

Northerner · ‎05-10-2022

Hi @Jacko86

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jacko86 · ‎05-10-2022

Yea it's just saying awaiting confirmation

James_B · ‎05-10-2022

Hi @Jacko86,

Welcome to the EE Community. 🙂

That device is usually dispatched within seven days. You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

Jacko86 · ‎05-10-2022

Cheers so the "awaiting confirmation" message is just something a out a delivery slot?

James_B · ‎05-10-2022

That's right @Jacko86 🙂

James