So I upgraded to the iPhone 14 pro max on 16/09, and before anyone says anything I appreciate there are a Welles worth of pre orders before me!
My issue is after being lied to on 4 separate occasions by the digital care team I managed to speak to someone in accounts, who to be fair was spot on with his customer service! The rest of EE could learn a thing or two from him.
I was told that my phone should be with me by 14/10. Not ideal but it is what it is!
Yesterday, 4/10, I had a text saying EE were going to be calling me.... a few hours later nothing . I stupidly spoke to the Online Care Team who said someone was going to be calling to advise me my order was in the EE warehouse. This was a surprise, so I call EE because frankly I didn't believe them. Lo w and behold this wasn't true no sign of my device being allocated any time soon
EE seem to have no idea what's going on and will happily lie to customers. If I lied as much as some EE customer service reps in my job I'd be sacked!
So I guess my question is what's going on EE?
