26-09-2022 07:11 PM
I've ordered a sim card from ee. The order email said it will send me texts when it is dispatched. However, it's been a week and I didn't receive any parcel, texts or emails.
26-09-2022 09:09 PM
@Sunglin You should have it by now as it’s posted via Royal Mail, I’ll call customer services in the morning to check the order went through.
26-09-2022 09:19 PM - last edited on 27-09-2022 08:17 AM by James_B
Many thanks for your reply! Do you know the order number? It is xkoXXXXXXXXX
[Mod edit: Please do not post your order number in this public forum. Thanks]
27-09-2022 08:18 AM
Hi @Sunglin,
Welcome to the EE Community. 🙂
SIM cards usually arrive within 2-5 working days. What was the date of your order?
James
27-09-2022 09:53 AM
I ordered my sim card on 18th September. I didn't receive any parcels,texts or emails.
27-09-2022 09:57 AM
I would have expected your SIM to have arrived by now.
Please get in touch with Customer Care so a member of the team can check the status of your order.
Thanks
28-09-2022 10:57 PM
There is another problem.
I want to keep my old number in the new simcard, the one I received is different from the old one.
Also, I spent 15 pounds to order a pay as you go sim card. However, this new card's balance is 0!
29-09-2022 08:25 AM - edited 29-09-2022 08:25 AM
The Mobile Care team should be able to transfer your number, @Sunglin.
The pay as you go packs tend to come with a pack primed, so that's probably where your £15 has gone. What does it say when you text BALANCE to 150?
Chris
