So last week, i upgraded my daughters contract from an iphone 14 -sim only.
Only reason being is that she was going to buy the new 16 through Apple as it works out cheaper.
So the deal i go online through my account was Unlimited Essentials for £11 a month down from £23 a month.
No upgrade fee or nothing.
Her contract is up on the 18th next month.
Had 4 conversations with various people in EE regarding this and none of them are willing to honour it which i find bang out of order.
10 year plus customer here and i have to say i am disgusted with the service after being a customer for so long.
Does anyone know if there is an email address for complaining?
Had confirmation regarding the order and i took a screenshot of the offer and the confirmation.
They are basically trying to rough arm me into paying more and im not having it
