24-06-2022 03:17 PM
24-06-2022 05:54 PM - edited 24-06-2022 05:58 PM
Hello @rj265 ,
Welcome to the community,
Have you actually spoken to customer service, to see if they will be able to send a return package for you?
You may also want to take a look here:
24-06-2022 06:04 PM
24-06-2022 06:08 PM
@rj265 , thank you for coming back and letting me know, glad you got a result and hope you get your return pack ok.
28-06-2022 04:05 PM
Just to confirm that the Trade In Returns Pack arrived in the post today
So glad I contacted Customer Service via chat as they sorted it for me
For some reason it had not been processed when the upgrade was processed by 150 phone advisor - so not sure if that was a systems issue or a training problem
This seems to be a recurring problem reported on the EE Community forum so definitely well worth further investigation by EE
28-06-2022 06:02 PM