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No phone delivery update

Eldaviesx
Contributor
Contributor

‎27-09-2022 04:14 PM

Hi, I ordered and upgraded my phone to the new iphone 14 pro max 128gb in deep purple last wednesday 21st September, it said my phone would be delivered in 1 day, which it wasn't so i spoke to an EE staff member and they told me it would be this week.. when will it be delivered?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎27-09-2022 04:23 PM - edited ‎27-09-2022 04:24 PM

Hi @Eldaviesx 

Thanks for coming here. 

Once the order has been dispatched DPD will be in touch with tracking details for the delivery. 

Leanne.

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Eldaviesx
Contributor
Contributor

‎27-09-2022 04:26 PM

Hi,

Sorry, when will the phone be dispatched from EE though? Am I definetly going to receive it this week, is there anyway i can have a delivery date ? My phone is broken so in despereate need of it coming.

 

Many thanks,

 

Elika

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Leanne_T
EE Community Support Team
In response to Eldaviesx

‎27-09-2022 04:32 PM

Hi @Eldaviesx

Sorry, we have no access to orders on the community. 

Have you downloaded the DPD app, if you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for your address? 

Leanne. 

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