No order reference

Francesgurton
Explorer

‎25-09-2023 03:12 PM

Ordered a new iPhone 15 pro over the phone yesterday. I haven’t received a confirmation email or an order number. I have relieved a text confirmation of the order but no more information than that

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-09-2023 04:38 PM

Hi @Francesgurton 

Thanks for coming here 🙂

The text message will be confirmation for the order, if this does not have an order number to track the order please call us on 150 and the team will check this for you. 

Leanne. 

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Francesgurton
Explorer
In response to Leanne_T

‎25-09-2023 06:27 PM

Hi Leanne,

What’s the number to call EE on? I am a new customer so I am currently
still on 3 network until I receive my new phone
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Leanne_T
EE Community Support Team
In response to Francesgurton

‎25-09-2023 06:30 PM

Hi @Francesgurton 

In this case, please call us on 0800 956 6000 and select new/joining EE. 

Leanne 🙂

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