No order confirmation email

[TAW33]

I ordered broadband and tv, No order confirmation email has arrived........ and today only the TV box was delivered , no hub has arrived and I have no VOL number to track the order. I also have not been given an account number so I cannot link the app......

[Peter_W · Accepted solution]

Good afternoon @TAW33.

Thanks for getting in touch via the EE Community 😊

We don't have access via these forums to check your order, but if you give our broadband customer care team a call, they should be able to check our system via your details and confirm what's happening with the order.

Peter

[TAW33]

Thank you

Sent from Outlook for Android<>

[Peter_W]

Thanks @TAW33 

Let us know how you get on 😊

Peter