No confirmation

[Courtney73]

I just made an order and once I paid the amount the screen went blank and I haven’t received any confirmation. 
I’ve read multiple relies saying to ring and sort it out it’s one of the team but when you call you can’t talk to anyone unless you have a number you just go round and round with the options. 

it’s so bad that we’re expected to wait 10 days to receive our own money back because the system is making mistakes. It’s putting me off continuing 

[Courtney73]

This just happened to me. Did you get your phone or did you have to do it again 

[Chris_S · Accepted solution]

Hi @Courtney73 I'm sorry to hear that you had that issue when you tried to order a new device with us.

I'd definitely recommend speaking to an advisor who can look into your order for you.

You can speak to one of our guides without having a number with us already, we have a Community page which will give more information, just click this link.

How to contact EE without an EE number

Chris S