I have received my upgrade parcel from DPD today opened the box and only the paper work and SIM arrived! I contacted EE within 5 minutes of receiving this and was told this would be investigated and i will be contacted within 72 hours from the suppliers team. This is a joke as I have been with EE for over 8 years!! I’ve investigated this on EE community and have seen so many people having this issue with IPHONE 16 PRO MAX’s being missing from their packages! This is clearly someone from the warehouse doing this as the box came sealed. It seems like EE have had this various times in the last few months and I can see people are not getting outcomes for this and are being told they still have to pay for their contracts regardless of the phone just based on DPD having a picture delivering this. This is unacceptable and EE are clearly frauding people out of their money at this point. I am not willing to wait 72 hours to be told the same as so many people who have been conned by EE!
I need this issue to be resolved before the 72 hours as I am not willing to sit stressing that EE are going to fraud me out of a new phone I never received!! This is disgusting from such a big company effecting peoples mental health and financial situation. This needs to be posted everywhere on social media so EE can understand they can not get away with not giving people what they are paying for!
