No Order Confirmation

[ml06mkv]

I placed an order online this morning for a new phone, I have received confirmation from Glow Finance and my money has been taken but I haven't received an actual order confirmation.

Yes I've checked my spam folder and there is nothing there. When I ring 150 I get told they can't check because it's online and I should select the option to talk about online purchases but this isn't an option?

How do I get my order confirmation??

[Ali_A]

Hi @ml06mkv 

Please try tracking your order using the order number you have on our Track Your Order page.

Ali 

[ml06mkv]

Hi,

I have done, it doesn't show anything on any of the order pages.

[Northerner]

Hi @ml06mkv 

It maybe that your order is not processed yet. 

Check again Friday. 

Thanks 

[Debbie_G · Accepted solution]

Thanks for letting us know the tracking isn’t showing yet, @ml06mkv.

As @Northerner mentioned, it sounds like your order might still be in the processing stage. Once it’s processed, you’ll receive a confirmation email and you’ll be able to track it on the Track Your Order page.

If you haven’t received a confirmation email within 24–48 hours, and you’ve already checked your inbox and junk folders, please contact our team with your order details so they can investigate further.

Debbie

[ml06mkv]

Hi,

I still don't have an order confirmation, how do I contact the right customer service? Because I went through chat and they say they can't help because it's online and when I rang 150 and went through to the mobile option they said they couldn't help because it's online and they couldn't transfer me to the right department because I don't have an order number. The options when dialling 150 don't seem to have one for online purchases so it's unclear how I actually am supposed to talk to the right people.

[Matt_124]

The page here gives some info on how to get in touch for Tech orders: https://ee.co.uk/help/orders/ee-tech 

The number 0800 079 0062 is included and could be worth a try for speaking to someone about your order.