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Morgan43
Investigator
Investigator

‎31-08-2022 06:06 PM

Hi I need help iv just had a message of ee saying that to get in touch about a new connection thats been cancelled what does this mean 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎31-08-2022 06:08 PM

@Morgan43   Have you tried to take out a new contract?  If you have it’s been cancelled and you need to call customer services about this.    Even if you haven’t I would definitely call customer services about this as this account related to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Morgan43
Investigator
Investigator
In response to Chris_B

‎31-08-2022 06:10 PM

Yeah I spoke to them this morning I paid 50 pounds and then I got a confirmation of DPD saying it will be arriving tomorrow and then iv just had  a text. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Morgan43

‎31-08-2022 06:17 PM

@Morgan43  You need to call about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Morgan43
Investigator
Investigator
In response to Chris_B

‎31-08-2022 06:18 PM

They have sent me the money back to.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Morgan43

‎31-08-2022 06:21 PM

@Morgan43 then as requested you need to call customer services only they will be able to tell you why.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.