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New sim card delivery

Maria133
Visitor

I called EE on Monday to order a new sim card and while on the phone I also changed my pay as you go to contract. I was told I'd get my new sim by Tuesday but I didn't so I ordered it online a few hours ago. I just got a text saying "thanks for ordering your sim, this will arrive in 3 - 5 working days, please call 150 to register thank you". What do I need to register for? Can I do it after the sim has arrived? I'm very confused.

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Maria133   Customer services should of changed your PAYG sim to a contract sim as it’s only an account based change you don’t need a new sim.   If you text AL to 150 what do you get back ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.