New phone

[Gemz1]

Hi i spoke to someone on sunday to get my upgrade iphone 15 but have had no confirmation emails or tracking number?

[Chris_B]

@Gemz1 if you ordered a device, once a device can be allocated to you, you’ll receive a tracking number, as for confirmation of order, try looking in your spam folder.    EE probably have back orders to fulfil before you will get your device.  

[Gemz1]

Thanks was just told would receive my new phone within 7 days but hadnt heard anything yet

[Christopher_G]

Hi @Gemz1 

Welcome to the community.

DPD will be in touch with you when it's ready to be delivered.

Chris