New phone retain number and use existing SIM

[Samijayne71]

Hi. I’ve received my new phone this morning having shared my PAC to retain my existing number and monthly contract unlimited date etc. it has come with a pay as you go so I just wanted to check when the go live date will be to switch phones as I’ve not had an update on that.

thanks 

[chistery]

Hi @Samijayne71  You should have been sent your new contract SIM too, with a temporary number? Once you activate the SIM this kicks off the process for EE to port your number, which then takes a few working days, so if you connected today, it may be Thursday when the number ports over, but you can always give EE a call and just ensure the port process has started.

[Samijayne71]

Thanks!
I didn’t know I needed to insert the new SIM first then wait for it to revert my current number. It’s been many years since I switched to a new provider. So I put the SIM in and just follow the instructions?

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[chistery]

If you put your new SIM in, you should be able to try out your new phone, use the EE network and it will automatically start the PAC process. You'll see a temporary number that you can use until your old number port completes.

If it's a dual SIM phone, you could put your old SIM in as well, and until it ports over, you'll still get calls on your new device.

[XRaySpeX]

You had a monthly contract with your previous provider but now you have gone for PAYG with EE. Is that right? How's that come about?

[Samijayne71]

I got a pac number from old provider and said I wanted to switch to a monthly contract but with my current number. I never asked for pay as you go, no.

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[Samijayne71]

Thanks,
I’ll do that again, appreciate it doesn’t happen immediately. I’ve shifted all my apps etc over but waiting on an important call so will do it after. Appreciated.

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[XRaySpeX]

So what makes you think you've got PAYG with EE?