So, I ordered an upgrade 2 days ago and everything seems to have stalled as far as communication since.
EE tracking says dispatched via DPD, but no tracking info was given.
DPD left a calling card today saying I missed the delivery and they will attempt to deliver again and reminding me I need a PIN to give to the driver.
however, I never received a PIN, I only have the tracking number now as I managed to find that info from the calling card number.
I tried EEs contact us option, told the robot I wanted to speak to someone after it sent me in circles to the vague tracking info I already had. This was at 7.30pm and they said someone would be with me shortly and the online chat ends at 10pm, well I never got a response and I reposted in there in the hope of getting my chat flagged to no avail.
It’s almost certain I’ll be at work when they reattempt delivery and I don’t want to take time off if they won’t give me the phone without the PIN. Any suggestions on what to do next?
thanks in advance
