I ordered a new phone contract on Saturday, the money was taken from my bank account for the down payment but I had not had any updates today so I called customer service to which I was on the phone for just under 2 hours being passed around different departments because they couldn’t tell me what was happening with my order. Eventually spoke with someone who said we will need to reprocess the order so we will refund your original payment. I was then promised a call back tonight by 7pm to which I have not received I am no wiser to what is happening even though my credit report shows a hard search was performed and I have the original email stating my contract had been accepted. What can I do next as I can’t spend hours on the phone trying to sort this out due to work.
