New order

[Jaswhy]

Hi. Im new to EE and switching from 02 to EE, I placed an order more than 24 hours ago, ive received my pre contract email, ive paid £30  upfront fee which is still pending. But ive had no confirmation email and herd nothing back its getting abit frustrating, tryed phoning but was no help. So any any would be appreciated.

Thank you 

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[Leanne_T]

Hi there @Jaswhy 

Thanks for coming to the community and for ordering. 

Which model device did you order, including memory size and colour?

When you called. what did our mobile guides advise? 

Speak to you soon 🙂

Leanne.

[Jaswhy]

Hi. It was the Samsung s26 ultra in black 256G

[Leanne_T]

Thanks for coming back to me @Jaswhy 

This device is currently showing in stock. If you have had no further updates for the order, please get back in touch with our mobile guides and they can get this looked into for you. 

Leanne.

[Jaswhy]

Thank you for getting back to me,.

Ive still heard anything think 

[Leanne_T]

No problem @Jaswhy 

In this case, please get back in touch and one of our guides will be happy to check the order and give you an update. 

Leanne. 

[Jaswhy]

Over the phone or online chat